Optiphone is a professional AI receptionist app for the home-services industry in Australia: plumbers, electricians, HVAC and trade contractors. This page requires JavaScript for the full experience. Below is the main content so crawlers and assistive tech can understand our offering.
Stop Choosing Between Answering Calls and Living Your Life
Every missed call is a lost lead. Every answered call is a stolen moment with your family. Optiphone lets you capture every opportunity without being chained to your phone. No credit card, live in 24 hours, no lock-in contracts.
You're Bleeding Money and Time Every Single Day
Research shows trade businesses lose 40–60% of inbound calls. That can be upwards of $80,000 in lost revenue per year. The industry average response time is 5 minutes; Optiphone answers in 3 seconds, 24/7/365—even the 11 pm "my pipes burst" emergencies.
What You Get With Optiphone
Freedom, control, and customers who think you hired an entire reception team. Actually disconnect on weekends: turn on Do Not Disturb and every lead still gets booked, every customer gets an answer. Stop the revenue bleed: Harvard research shows 5-minute response times mean 21× more conversions; Optiphone replies in 3 seconds. Work when and where you choose: ServiceM8 bookings happen automatically. Stay in control: every transcript and booking needs your approval. Customers think you got bigger: when every call is answered in 3 seconds they assume you hired a full reception team. Actually understands home-services talk: trained on thousands of Aussie home-services conversations, knows "leaking tap" vs "no hot water," asks the right questions and books the appointment into your tools.
Integrations: ServiceM8, Xero, GoHighLevel. Built for home-services businesses.
Trust metrics
24/7 availability. 3 second response time. 100% call capture. Live in 24 hours.
Key Features
- Answer Every Call — 3-second answer time, 24/7/365, even 11 pm emergencies
- Speaks Tradie — trained on thousands of real Aussie home-services calls (plumbing, electrical, pool, HVAC, landscaping)
- ServiceM8 Integration — jobs created automatically in ServiceM8 as new bookings, awaiting owner approval
- Xero and GoHighLevel integration — invoices and CRM sync automatically
- SimPro, Tradify, Jobber, QuickBooks, MYOB, and custom webhooks also supported
- Owner stays in control — every booking needs your approval; review transcripts each morning
- Optiphone mobile app — manage call logs, return calls, update agent (Tradesman plans and above)
- No lock-in contracts — cancel any time; average go-live in 24 hours
Pricing
Solo — $40/month
For the sole operator. 150 minutes/month, 24/7 call answering, pre-built template agent, ServiceM8 and GoHighLevel sync, up to 50 customers, email support.
Tradesman — $150/month + $1,200 one-time setup fee
For the established tradie. 300 minutes/month, everything in Solo, plus a fully tailored agent built for your trade and service area, Optiphone mobile app, and direct line support.
Crew — $800/month
For growing operations. 300 minutes/month, everything in Tradesman, plus a dedicated success manager, custom booking and escalation flows, and multi-team member access.
Enterprise — Custom pricing
For franchises and multi-location businesses. Unlimited minutes, multiple locations and languages, API and webhook automations, dedicated account manager.
Frequently Asked Questions
Do your AI receptionists integrate with my CRM and booking tools?
Yes. Optiphone connects to ServiceM8, GoHighLevel, Xero, SimPro, Tradify, Jobber, QuickBooks, MYOB, and custom webhooks. We map your workflows during onboarding so bookings, invoices, and follow-ups happen automatically.
Does it sound human?
Optiphone uses natural Aussie voices trained on thousands of real trade conversations. It mirrors the tone, pace, and phrasing of a seasoned receptionist while staying compliant and on-brand.
Can I trust the AI with my customers?
Every script is approved by you first. Transcripts and recordings are delivered daily so you can review and fine-tune anything. If a call needs a human, we escalate instantly.
How long does setup take?
Most customers are live within 24 hours of completing the onboarding quiz. Complex integrations can take 2–5 business days, but calls can still be answered immediately.
How much does it cost?
Plans start at $40/month for Solo. Tradesman is $150/month plus a $1,200 one-time setup fee. Crew is $800/month. Enterprise is custom. No lock-in contracts.
What Happens When You Stop Missing Calls
Home-services business owners get their lives back: more revenue and more importantly they made it to the surf comps. Plumbers, electrical contractors, and HVAC contractors report staying in control, better client experience, and more booked jobs.
Ready to Get Started?
Set up your AI receptionist in minutes. Configure your agent and start capturing every call. Or take our free assessment to see your optimization potential.
Site pages
- Home – Optiphone AI receptionist for home-services
- How It Works – How the AI receptionist works for plumbers, electricians, trades
- Features – 24/7 call answering, ServiceM8, Xero, GoHighLevel
- About – About Optiphone and our team
- FAQ – Frequently asked questions about the AI receptionist app
- Pricing – Plans and pricing for home-services businesses
- Quiz – Free assessment for your call optimization potential
- Contact – Get in touch with Optiphone
- Help – Support and help
- Privacy – Privacy policy
- Terms – Terms of use